Shipping of all Australian Nutrition and Sports products Is done with care.
Shipping rates are charged based on calculation of the weight and the volume of your order, to your specified destination. The rate is shown as ‘shipping cost’ in the checkout.
Standard Shipping is free for registered members of ansprotein.com on all orders over $99 within Australia.
Sign up to become an Australian Nutrition and Sports member and access free shipping on orders over $99 within Australia.
Despatch and Delivery
We will despatch your order within two working days and try our best to deliver products within 5 working days to the address specified by you during the purchase process. You will be able to view your order tracking number in the My Orders section of your account – This tracking number can be used for shipping status enquiries. Delivery times will vary based on location.
For your convenience, shipping within Australia is generally carried by Australia Post, though we may opt to use an alternate service where necessary.
If you are not at home when the products are delivered, Australia Post will leave a card at your home advising you that an attempt has been made to deliver your product. Your parcel will then be available to be collected at your local post office.
Returns and refunds
We will not cancel or refund an order based on ‘change of mind’. In accordance with any statutory rights you may have under the Competition and Consumer Act 2010 (Cth), which cannot be excluded, we will replace or reimburse you for any product which has been delivered to you and is faulty or damaged. If you wish to return such a product, we request that you do so through our ‘Contact Us’ page.
Australian Nutrition and Sports is committed to providing exceptional customer service and quality products. We ensure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn’t available or we are unable to fulfil your order, we will notify you within 2 business days to arrange a backorder or a full refund.